Frequently Asked Questions
All orders are sent via JRS. Please allow 1-2 business days for dispatch, and a further 1-2 business days for deliveries to metropolitan areas. For provincial areas, please allow 3-5 days for delivery.
Our logistics team operates during business hours Monday – Saturday, excluding Tuesdays and public holidays.
Shipping cost will vary depending on region.
Your order will be sent out via Fedex International Priority with an expected delivery time of 5-7 business days.
Please also allow 1-2 business days for your order to be processed and dispatched from our warehouse.
You will receive an email confirmation with your tracking number once your order has shipped.
For further information or an approximate shipping time, please contact our Customer Care team.
DUTIES & TAXES
International delivery costs do not include any taxes or duties, which are applied by your local government and customs office, on imported goods. The responsibility for any customs duties, foreign taxes or other fees which may be imposed rest with the customer.
Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Tropa in order to receive a refund.
Please contact your local customs office directly for more information on taxes, duties and regulations.
You will receive an email notification when your order is ready for collection, please only proceed to the store for pickup when you receive this email.
When collecting your order please bring proof of purchase and valid photo ID. If your order will be picked up by someone else, please coordinate this with us prior.
Returns & Exchanges
ONLINE RETURNS POLICY
We will happily accept returns on all full priced items for any reason within 14 days* of receipt for a credit note or a full refund.
We are not able to offer exchanges and instead encourage you to place a new order for your desired item and returning the original item for refund. If it’s a simple change of size our Customer Care team can assist you.
All items must be in their original condition; unworn, unused, unwashed, with the swing tags attached, and are accepted at the discretion of our team.
All footwear must be in original condition with no markings or scratches on the sole and must be returned in their original undamaged shoe box.
Earrings and underwear cannot be returned for a refund or exchange for hygiene reasons, unless faulty.
Swimwear must have the hygiene sticker in place.
IN STORE RETURNS
Items purchased in store are eligible for return within 14 days for exchange or store credit only, unless faulty.
Please note that we are not able to process refunds for any online orders at our Siargao store.
Your refund will be credited to your original payment method. Please note credit card refunds may take up to 10 days to process, depending on your financial institution.
Once your return has been received and processed, a credit voucher will be issued to you by email. The voucher will include a code to be redeemed online.
We make the best efforts to quality control all items prior to dispatch.
In the case that something is faulty or damaged, please contact us as soon as possible with a brief description of the fault.
If you believe you have received an item different to the one you ordered please reach out to our team for order to be rectified immediately.
Please send CV and portfolio to firstname.lastname@example.org